Privacy Policy

This privacy notice for Chiropractor Norwich ('we', 'us', or 'our') describes how and why we might collect, store, use, and/or share ('process') your information when you use our services ('Services'), such as when you:

• Visit our website at https://chiropractornorwich.co.uk/, or any website of ours that links to this privacy notice.
• Engage with us in other related ways, including any sales, marketing, or events.

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at chiropractornorwich@outlook.com.

Summary of key points

This summary provides key points from our privacy notice. You can find more detail on any topic using the table of contents below.

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us, the choices you make, and the features you use.

Do we process any sensitive personal information? We do not process sensitive personal information.

Do we receive any information from third parties? We do not receive any information from third parties.

How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so.

In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties.

How do we keep your information safe? We have organisational and technical processes and procedures in place to protect your personal information. However, no electronic transmission or storage technology can be guaranteed to be 100% secure.

What are your rights? Depending on where you are located, the applicable privacy law may mean you have certain rights regarding your personal information.

How do you exercise your rights? The easiest way is by submitting a data subject access request, or by contacting us.

1. What information do we collect?

Personal information you disclose to us

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our Services, when you participate in activities on the Services, or otherwise when you contact us.

Sensitive information. We do not process sensitive information.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and information about how and when you use our Services. This is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting. Like many businesses, we also collect information through cookies and similar technologies. The information we collect includes:

• Log and usage data. Service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and record in log files.
• Device data. Information about your computer, phone, tablet, or other device you use to access the Services, such as IP address, device identification numbers, browser type, and operating system.
• Location data. Information about your device's location, which can be precise or imprecise. You can opt out by refusing access or disabling your location setting, though some aspects of the Services may then be unavailable.

2. How do we process your information?

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

• To deliver and facilitate delivery of services to the user.
• To respond to user enquiries and offer support to users.
• To send administrative information to you relating to your appointments and our Services.
• To send you marketing and promotional communications where this is in line with your preferences. You can opt out at any time.
• To save or protect an individual's vital interest, such as to prevent harm.

3. What legal bases do we rely on to process your information?

The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. We may rely on the following:

• Consent. We may process your information if you have given us permission to use your personal information for a specific purpose. You can withdraw your consent at any time.
• Legal obligations. We may process your information where necessary for compliance with our legal obligations, such as cooperating with a law enforcement body or regulatory agency, or defending our legal rights.
• Vital interests. We may process your information where necessary to protect your vital interests or those of a third party, such as situations involving potential threats to the safety of any person.

4. When and with whom do we share your personal information?

We may need to share your personal information in the following situations:

• Business transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
• Google Analytics. We may share your information with Google Analytics to track and analyse use of the Services. You can opt out of Google Analytics at tools.google.com/dlpage/gaoptout. For more information, see the Google Privacy & Terms page.
• Google Maps Platform APIs. We may share your information with certain Google Maps Platform APIs to provide location features. You may revoke your consent at any time by contacting us using the details at the end of this notice.

5. Do we use cookies and other tracking technologies?

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies, and how you can refuse certain cookies, is set out in our Cookie Notice.

6. How long do we keep your information?

We will only keep your personal information for as long as it is necessary for the purposes set out in this notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it, or, if this is not possible, securely store it and isolate it from any further processing until deletion is possible.

7. How do we keep your information safe?

We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards, no electronic transmission over the internet or storage technology can be guaranteed to be 100% secure. Although we will do our best to protect your personal information, transmission to and from our Services is at your own risk. You should only access the Services within a secure environment.

8. What are your privacy rights?

In some regions you have certain rights under applicable data protection laws. These may include the right to request access and obtain a copy of your personal information, to request rectification or erasure, to restrict the processing of your personal information, to data portability where applicable, and not to be subject to automated decision-making. You can make such a request by contacting us using the details in section 11 below. We will consider and act upon any request in accordance with applicable data protection laws.

If you are located in the EEA or UK and believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection authority. In the UK this is the Information Commissioner's Office.

Withdrawing your consent. If we are relying on your consent, you have the right to withdraw it at any time by contacting us. This will not affect the lawfulness of processing before its withdrawal, nor processing carried out on other lawful grounds.

Opting out of marketing. You can unsubscribe at any time by clicking the unsubscribe link in our emails, replying STOP or UNSUBSCRIBE to our SMS messages, or by contacting us. We may still send you service-related messages necessary for the administration of your care.

9. Controls for do-not-track features

Most web browsers and some mobile operating systems include a Do-Not-Track ('DNT') feature you can activate. No uniform technology standard for recognising DNT signals has been finalised, so we do not currently respond to DNT browser signals. If a standard is adopted that we must follow, we will inform you in a revised version of this notice.

10. Do we make updates to this notice?

We may update this privacy notice from time to time. The updated version will be indicated by an updated date and will be effective as soon as it is accessible. If we make material changes, we may notify you either by prominently posting a notice or by directly sending you a notification.

11. How can you contact us about this notice?

If you have questions or comments about this notice, you may email us at chiropractornorwich@outlook.com or contact us by post at:

12. How can you review, update, or delete the data we collect from you?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please submit a data subject access request.